Health Care Costs Reduction for National Employer
Industry: Transportation
Locations Serviced: 52 locations in 20 states
Client Size: 8,300 employees
challenge
The previous wellness vendor left the employer client with a myriad of issues including poor customer service, lack of participation, and screening program issues (i.e. long lines, privacy issues, and equipment malfunctions). Poor employee communications led to a staggering 9,000 customer service calls regarding program logistics and incentive management.
solution
A new partnership was formed with HealthWell Solutions to implement a comprehensive employee wellness program.
- Clear and effective communication strategy was developed to manage incentive qualifications
- Expanded screening events from 18 to 69
- Deployed evidence-based risk assessment tool through innovative real-time health education review process
- Implemented a customized wellness portal to support the needs of each of 24 locations
results
- 80% participation on wellness program
- Significant reduction in customer service calls from 9000 to 100
- Demonstrated 25% decrease in high cholesterol and 15% decrease in blood pressure through real-time HRA health education
- Customer service ratings of 4.3 / 5
- The wellness program lead to higher compliance rates and lower cost trend for those with chronic conditions
